It's times like these that we all band together.
At Smokeball, we are working remotely too, so we understand the struggles of no longer sitting next to your co-workers and not being able to call out to them across the office.
Rest assured Smokeball is here to support you and has some fantastic solutions for you:
- Continued World Class Support
- Easy Installation on additional devices
- Staying in touch with Communicate Internal Matter Conversations
- See when your co-worker has a document open
- Phone Messages
- Activity Intelligence - see who was been doing what, when you are not in the same office
- Firm Insights for the firm owner - see how the business is faring in the current tenuous climate
Our Service and Support is something we are truly proud of at Smokeball and we won't be letting you down now.
Whilst our team is working remotely, we have taken our phones and computers with us so you won't notice a whole lot of change.
Whilst we are still answering calls, there may be a few that slip through to our rarely used voicemail.
Please note that leaving a voicemail automatically creates a support ticket and one of our team will call you very soon.
If you need Smokeball Installed on additional devices, see our Installation Guide.
Use Smokeball's Communicate to keep in touch with your co-workers when you are not in the same office.
With Internal Matter Conversations, you can share messages and files that all staff can access, so everyone knows what is going on.
Want to get your document checked before sending? Share it securely with Communicate and get a response in real-time.
When working in a matter - you can see if a co-worker has a document open to avoid over-writing their changes.
Look for the person symbol in the status column. Hovering over the symbol will tell you the name of the user.
The phones can be tricky with people working remotely. If you are unable to transfer calls and are taking messages, use our Phone Messages which will create each message as a task for the recipient - they can tick it off when done. Learn more about Phone Messages or watch a short video.
At times when you are not in the office together, transparency is most important. Using our Activity Intelligence you can see all work being done in Smokeball on a matter level, or across the firm. Learn more about Activity Intelligence.
Keep on top of your business. How many matters are you creating? Are you making money? Keep a close eye so that you can make informed decisions on best practices for your firm.