Communicate - April 2022 Release

Each release contains enhancements, tech updates and big fixes. See below for an overview of major changes.


Secondary Box within an SMS Reply removed


For a reply within Communicate, the original message from the law firm was displayed within the reply from the third party.

This made reading the replies unnecessarily confusing, especially when the reply directly followed the initial message.


Hide the extra box that shows the original box, and remove the mobile number heading.

Feature Details

The reply message now simply shows the option to view the original.

Click “Show original message” to display the original message that was sent by the firm.

You can then choose to “Hide original message”.
In addition, you can also click on the “View Message” link which will take you to the section in Communicate where the original message was first sent so that you can see it in its original context.

Loading Page Icon Changed


The current view of the loading page shows diagnostic information which is very useful when troubleshooting but it is not user-friendly.


A simpler “Communicate Loading” message with a spinning circle is now initially displayed.

If the system takes more than 10 seconds to load, then the screen will revert to displaying the original system diagnostic information in order to assist the client-facing support team to troubleshoot the problem.

Conversation Header Formatting Improved


When there are several people in a conversation, the names are displayed in a format that is not easy to recognise straightaway.


Trailing names have now been replaced with an ellipsis, and you can click on the names area of your screen to display an expanded view of the names in full.

Limit SMS response to only one conversation for each client

If client is in correspondence with more than one party via Communicate, for secure messaging purposes, we have included separate links to reply.

Reposition the SMS toggle in Communicate

"Send as SMS" toggle has been moved closer to the SEND button, allowing more visibility when the client clicks on the SEND button.

Limit the ability to send SMS messages to different regions

SMS has been restricted so as to only be sent to and from the same region. If a user tries to send a client an SMS with an international number the message, "You cannot send SMS messages to international numbers (+nnnnnnnnn)" will appear.

Formatting issues with mobile display

Formatting issues have been fixed:

  • Mobile image not aligned with the text
  • Overlapping designs
  • Bottom of the last message was being cut off by the container

Provide an error message when an invalid/incorrect number is used to SMS a Communicate message

When an incorrect or invalid mobile number is used to send a message via Communicate, an incorrect message is displayed. Now, a message will appear directly under the attempted message with a clear indication of what went wrong.


Fixed: Android Upload Fails when selecting "Add from Files"

When trying to attach files from an Android device using the “Add from files” option, the files appear to have uploaded but in fact had failed. This bug has been fixed in this release.

Read more information on Communicate here

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