Hardware & Software Requirements for Smokeball.

System Requirements for Smokeball

Smokeball runs only on PC computers with:

  • Windows 10, 8.1, 8, 7
  • Microsoft Office 2016, 2013, O365 Recommended
  • Minimum of 4GB RAM required; 8GB RAM recommended

Effective July 1, 2017 we will no longer offer technical support for Office 2007 or Office 2010.  Both versions of Office will continue to integrate with Smokeball, but we will no longer continue to develop the integration. The purpose of this change is to stay in-line with the evolution of the Microsoft Office product.

What this means for you:

  1. Office 2007 and 2010 will continue to integrate with Smokeball
  2. Smokeball will no longer troubleshoot issues related to Office 2007 and 2010 as of July 1, 2017
  3. At some point in the future, Smokeball will no longer integrate with Office 2007 and 2010

As we sunset Office 2007 and 2010 we are encouraging our clients to update to Office 365. Read more information about Office 365.

Unfortunately Smokeball does not work with a Mac, even if you have Office for Mac.

If you have any questions, please submit a ticket or give our support line a call at (855) 668-3207.

 

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