Home Screen: Support

Support

You can access Smokeball support through the home screen.

1. Navigate to the Support Tab from the Smokeball Home Screen:

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2. On the Support tab, you can:

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  • (1) Quickly submit a ticket, access support articles and training videos, get remote assistance

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  • (2) Newest Version and Feature releases: Every time a new version of Smokeball is available, we highlight the newest features and updates on the support tab

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  • (3) Client Newsletter: Quickly access latest client newsletter 

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Did you know...

  • Our help desk team is located at our headquarters in downtown Chicago. They are available to offer phone support from 8:00am-7:00pm Central Standard Time. Call 855-668-3207 to speak with one of our support technicians.
  • Troublshooting Tips and Forum are two great online resources for additional support. Start a conversation on our Forum today.
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