View support resources from within the Smokeball app

Learn how to access support and training resources while logged into the Smokeball app.

Providing the highest level of support to our clients is extremely important to our team. One of our core values is "Deliver Legendary Service." Smokeball's support team serves you at our headquarters in downtown Chicago.

To help make Support and training resources easily accessible, you can get to anything you need at the top of Smokeball's Home Screen.

How to access support resources

  1. From the Smokeball app, select the Support tab.
  2. You'll land on the Smokeball Support Hub, which will allow you to:
    • View help articles and training resources
    • Get in contact with Support
    • Connect for quick remote assistance (if in correspondence with a Support team member)

Read our Support Hub navigation guide for more information on getting around the Support Hub.

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