If you are trying to open a matter in the Smokeball desktop app and the window does not appear, it may be opening off-screen. This may be caused by:
- Connecting to a multiple-monitor setup from a single monitor (e.g. connecting your laptop to external monitors). This can shift the window out of view.
- The window being hidden under the Windows taskbar.
To bring the matter window back to your main screen:
- Hover over the Smokeball icon on the Windows taskbar.
- When the matter window preview appears, right-click on the preview.
- Click Maximise from the menu.