Reset your Password

There are 3 ways that you can access the Reset your password link in Smokeball:

1. Forgot your password on the Smokeball login screen
2. Reset Password in the File menu
3. Go directly to our Reset Password page

Once you have opened the Reset password link, you can use this guide to complete this process, Following the reset password links.

Forgot your Password

If you are trying to log in and have forgotten your Password:

1. Click on Forgot your password
   
   
2. Proceed to reset your password (below)

Reset Password

If you are already logged into Smokeball, however, you have not got a record of your Password (or would like to update/ change this), simply:

1. Go to the Smokeball Main page
2. Select File in the top left corner of the screen
3. Select Reset Password
   
4. Proceed to reset your password (below)

Following the reset password links

Once you are on the Forgot your password? page:

1. Enter your email (Note: this needs to be the email you use to log in).
   
2. Select Submit.
3. Open your email inbox and you will see an email from support@smokeball.co.uk with a password reset verification code.
   Tip: make sure you check you spam/junk email folders if you can't find the email with verification code.
4. Enter the verification code in the Reset password window.
5. Enter your new password and again to confirm password.
6. Select Reset to confirm and set your password.
   
7. If not already logged in, you can now proceed to the log-in screen.