Using the Communicate mobile app

1. Download and install the Communicate mobile app from the Apple App Store or Google Play Store.
2. Open the app and select Sign in.
   • If you are a Smokeball user, select "sign in with Smokeball" and log in using your Smokeball login credentials.
   • Non-Smokeball users (i.e. your client) will need to follow the steps to verify their identity with their email and phone number for log-in access. 

Update your login preferences

To make logging in more secure, select the three dots on the top-right corner of the app to access Security, where you can enable passcode lock, Face ID, or fingerprint login.

Manage conversations

1. Select the three lines on the top-left of the app to access conversations.
   
   
   • If you're a Smokeball user, you can also start a new conversation by selecting the plus icon.
     
2. To reply to a message, type in your response in the message box and select Send.
   
3. To add files and attachments from your mobile device, select the paperclip icon.
   

Notes:

• The Communicate Mobile App includes conversations from all Channels, Direct Messages, External Conversations, Internal Matter Conversations, and your Firm Inbox from external Smokeball users.
• If you want to share Smokeball files, use the Smokeball Desktop Application.

View shared files 

From within a conversation, select the Files tab at the top of the screen.

A list of files shared in the conversation will appear. Select the file to access a quick preview, or select the message icon to add a comment to the file.

Pin a message

You can bookmark an important message to view in your Pinned tab by holding the message and selecting Pin.

Set up reminders from within a conversation

If you are a Smokeball user, set up a reminder on a message by holding the message and selecting Remind Me.