To make changes to an invoice that has already been part-paid, you’ll need to reverse the payment first.
Important: You cannot reverse a payment if it has already been reconciled. Contact our Support Team if you need to reverse a reconciliation.
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In the Smokeball Web App, click on the invoice you wish to amend.
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Select the Payments tab.
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Click on the payment, then select Reverse.
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Enter a reason for the reversal.
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Click Process to confirm. The Edit button on the invoice will be available once there are no payments applied to the invoice.
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Select Edit and make the necessary changes to the invoice.
- Finalise the invoice and re-add the payment that you reversed earlier.