My Smokeball is not connecting with Microsoft Word

If you're experiencing issues connecting Smokeball to Word, follow the troubleshooting steps below to resolve them.

Re-enable the Smokeball Add-in for Word

When Smokeball cannot communicate with Word, the Smokeball toolbar in Word will go missing. Try to reconnect the Smokeball Add-in:

1. In a Word document, select File on the top left corner.
2. Select Options from the bottom-left corner. Then, select Add-ins from the left menu.
   
3. Under Manage: expand the drop-down list then select COM Add-ins. Then, select Go.
   
4. In the list of Add-ins available, click the Smokeball Toolbar  box and select OK.
   

Reinstall Smokeball

If Smokeball was installed before Microsoft Word, then the Smokeball toolbar and add-in will not appear in Word. You will have to manually reinstall Smokeball in this scenario:

1. Go to Add or Remove Programs on your PC.
2. Uninstall Smokeball.
3. Download and reinstall Smokeball.
4. Check that the Smokeball Toolbar add-in is ticked.

Update Word to the latest version

Ensure your Microsoft Office 365 for Business product is on the latest version. To update Microsoft Office:

1. Open Word, then select File from the top-left corner.
2. Select Account from the left menu.
3. Navigate to Update Options, then select Update Now.
   
   
4. Let Microsoft Office check for and download updates.
5. Check that the Smokeball Toolbar add-in is ticked.

I'm still experiencing an issue with Word

If you've completed all the steps above and you're still experiencing issues, get in touch with our Support Team.