Troubleshooting

Desktop App Troubleshooting

• Smokeball desktop troubleshooting guide
• Adding Smokeball as an exception to your antivirus
• Why am I unable to view or change user permissions in Smokeball?
• Resolving issues with Smokeball using large amounts of disk space
• Resolve Error GE001 in Smokeball
• Smokeball mobile app troubleshooting
• See all 8 articles

Outlook and Word Add-in Troubleshooting

• Office Add-in troubleshooting guide
• Email replies from iOS Mail App not delivering - October 2023
• Fixing errors with the Smokeball Outlook Add-in
• Smokeball and compatibility with New Outlook
• Use the Outlook scan email tool
• My Smokeball is not connecting with Microsoft Word

Automation Troubleshooting

• Fixing incorrect Firm Details on documents and letterheads
• Revert automation mistakes using Version History

Web App Troubleshooting

• Smokeball web app troubleshooting guide
• Incorrect dates in Smokeball Billing - May 2023

Communicate Troubleshooting

• Communicate Client Portal troubleshooting guide
• Smokeball Communicate Client Portal - Frequently Asked Questions