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Troubleshooting

Guides to solve common issues.

Desktop App Troubleshooting

  • Troubleshooting issues with opening the matter window
  • Troubleshooting the 'User does not exist' error
  • Smokeball desktop troubleshooting guide
  • Adding Smokeball as an exception to your antivirus
  • Resolving issues with Smokeball using large amounts of disk space
  • Resolve Error GE001 in Smokeball
  • See all 8 articles

Outlook and Word Add-in Troubleshooting

  • Office Add-in troubleshooting guide
  • Fixing errors with the Smokeball Outlook Add-in
  • Smokeball and compatibility with New Outlook
  • My Smokeball is not connecting with Microsoft Word

Automation Troubleshooting

  • Fixing incorrect Firm Details on documents and letterheads
  • Revert automation mistakes using Version History

Web App Troubleshooting

  • Missing payments made via Stripe - 29-30 April 2025
  • Payment button and QR code does not appear on invoices
  • Smokeball Web App troubleshooting guide
  • Incorrect dates in Smokeball Billing - May 2023

Communicate Troubleshooting

  • Client Portal troubleshooting guide
  • Smokeball Communicate Client Portal - Frequently Asked Questions
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© 2025 Smokeball, Inc. All Rights Reserved.

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© 2025 Smokeball UK Ltd. Company Number 14599837. All Rights Reserved.

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