If you are trying to open a matter in the Smokeball desktop app and the window does not appear, it may be opening off-screen. This may be caused by:
- Connecting to a multiple-monitor setup from a single monitor (e.g. connecting your laptop to external monitors). This can shift the window out of view.
- The window being hidden under the Windows taskbar.
To bring the matter window back to your main screen:
- Hover over the Smokeball icon on the Windows taskbar.
- When the matter window preview appears, right-click on the preview. If you cannot right-click on the preview, try the following:
- Hover your mouse over the matter window and press Alt + Space on your keyboard; or
- Hold the Shift key, then right-click on the Smokeball taskbar icon.
- Click Move from the menu.
- Use the arrow keys on your keyboard to move the window back to the main screen.
- Once the window is visible, click on it with your mouse to set its new position.