If you are experiencing issues with the Smokeball mobile app, try the following troubleshooting steps:
- Force close the Smokeball mobile app and relaunch it.
- Log out and log back into the app.
- Log out of the app and install any available software updates on your mobile device. Restart your device and log back into the app.
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[For iOS devices] Navigate to Settings > General > iPhone Storage. Select Smokeball from the list of apps, then select Offload App.
Then, delete the Smokeball mobile app and redownload it from the App Store. - [For Android devices] Log out of the app and uninstall it. Navigate to the Google Play Store and redownload the app.
If the issue persists after following these steps, please contact Smokeball Support for further troubleshooting.