Learn about the different meanings of the statuses involved in uploading and downloading matter files.
View the status of file uploads, downloads and exports
Selecting the Uploads, Downloads & Exports link opens up the full list of files currently processing.
You can also view the status of files next to your name in the top-right corner of Smokeball.
To check if a file has been downloaded successfully or if there are any errors, refer to the Status column.
Download files to work with them offline
Smokeball has an Offline mode with limited functionality. You can access files while offline as long as they have been downloaded to your computer:
- Right-click on the file, or hold the keys Ctrl + A on your keyboard to select all files before right-clicking them.
- Select Download.
View file upload and download errors
If there are any files that have failed to upload to Smokeball, the following banner will show up in the Uploads, Downloads & Exports window.
You can retry uploading individual files or clear the entire upload queue.
You can also open the Conflicts folder in the matter to review them.
We recommend uploading large files to clients via the Client Portal. Any files shared in the Client Portal will also be available from the All Files and the Messages section.