Using Communicate by Smokeball

The Communicate Client Portal is a simple way for your clients to securely keep in touch and share documents with your firm.

Share this article with your client

This article is written for your client. If you wish to share these steps with your client, send them this article in our Communicate Client Knowledge Base.

How to access the Client portal

To get started, log into Communicate. 

You’ll be taken to the Overview, which shows a summary of recent messages and files shared between you and your law firm. You can toggle to the old client portal view by selecting the toggle on the top-right corner of the screen.

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If you have conversations with multiple law firms, select the firm picker drop-down menu and select the law firm you want to communicate with.  

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View conversations and share files with your lawyer 

  1. Select Messages from the left menu.  
  2. Select a conversation from the list to view or respond to messages.  
  3. Select Attach in the message input box to attach a file to the conversation.  

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View files sent between you and your lawyer 

  1. Select Files from the left menu.  
  2. From this screen, you can view the full list of files that were shared in conversations between you and the law firm. Select a file name to display a quick preview. From here, you can also add comments to the file or download it. 

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Complete and send intake forms to your lawyer

You can use the widget in the upper right to view, complete, and send intake forms your lawyer shared with you.

Let us know your thoughts on the client portal

Use the link on the upper right-hand corner of the client portal to offer feedback on your experience with Communicate.  

If you choose to provide feedback, you only need to answer the “What is your opinion of this page?” question by selecting a face response. The other prompts are optional. 

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