Why is my Word document not saving?

When saving your work on a Word document that’s linked to a Smokeball matter, make sure you are selecting Save, Save As or Save & Close from the Smokeball ribbon.

Otherwise, your document may fail to save to the matter. 

Important Notes

  • Using Ctrl+S to save the document does not guarantee the document will save to your matter. 
  • We highly recommend you save documents frequently, as Word's Autosaving functionality doesn't apply to documents linked to a matter.
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