One of Smokeball's unique tools is the ability to keep track of every activity completed in Smokeball.
Activity Intelligence is similar to having an activity tracker like a fit bit or pedometer that helps you remember everything you are doing throughout the day including events, tasks, documents, emails, memos, and even matter administration.
Smokeball users that use Activity Intelligence for Billing see an increase in profitability of 10-30%+ versus manual billing only.
If you need more information on how to use Activity Intelligence or Bill more efficiently with Smokeball, reach out to your Account Manager.
How Activity Intelligence Duration is Tracked:
|Activity Type||Description||Billing Increments|
|Activity||Use the activity button to manually add any activity that Smokeball does not automatically capture.||Manual|
Time will be automatically recorded when a user spends at least 30 seconds reviewing messages, sending messages, or reviewing a document in Communicate.
When a user reviews a document, there will be an activity entry for both the Communicate time and Document review.
|Document||When Word, Excel, or PDF document is created, edited, or opened for review, the activity item will be created.||6 minutes|
Email activity is captured from the preview pane or when a message is popped out in Outlook. Smokeball will also track email activity when reviewing emails in an email tab in a matter.
AutoTime users can choose to have these messages grouped by subject line or one entry for the matter that includes all emails.
Emails reviewed for a minimum of 10 seconds are recorded as activity. If an email is reviewed again within a 10-minute window, the accumulated time will be applied.
|Event||Calendar events in Smokeball that occurred in the past are shown as activity items.||Manual Entry of the Event Duration|
|File Preview||Time is recorded is reviewing any file in File Preview for more than 30 seconds. All File Preview entries will be entered as a document.||6 minutes|
|Matter Administration||Anytime the matter window is opened and data entry is performed in any field under Matter details, an activity will be created.||6 minutes|
|Memo||When a new memo is saved to a matter, the activity item will be created.||Manual Entry|
|Ring Central Phone Calls||
Ring Central calls are recorded for incoming and outgoing calls for users using RingCentral integration. RingCentral calls will be logged as tasks in Activity Intelligence.
If a phone number is associated with a contact and matter, this task will automatically be added to the matter.
If the phone number is not associated, the call will still be logged. Users can assign the activity to a matter based on the caller ID information.
|Task||Task activities are created when a user completes a task. This happens whether the task is completed from the task list, daily digest, or mobile app.||Manual Entry|