Here are the recommended system requirements for optimal Smokeball performance. If your setup doesn't meet them, it may affect your experience. Consult an IT professional for further steps.
Smokeball Grow/Prosper+
Smokeball native app
The Smokeball native (desktop) app must be locally installed for Smokeball Grow and Prosper+ users.
Recommended System Requirements
- Operating System
- Windows 10 (64-bit) or Windows 11 (64-bit)
- 32-bit Windows is not supported.
- CPU Processor
- 3.0 GHz Intel i5 processor or equivalent
- Recommended RAM
- 16GB
- Minimum RAM
- 8GB
- Software
- Microsoft Office 365 for Business
- Network
- Broadband Internet Connection
- Resolution
- 1280 x 1024 pixel, full HD display
- Antivirus
-
Microsoft Security Essentials
We recommend Microsoft Security Essentials, a reliable and free antivirus solution. Other antivirus products may affect the performance of Smokeball. - ARM Processors
- Not supported
Microsoft Office Requirements
Smokeball should be installed on a system that contains a locally installed version of Microsoft Office (Word, Outlook and Excel).
Smokeball user machines should only be running one version, copy or license of Microsoft Office. Machines running multiple copies of Office are not supported.
- Office Online
- Not Supported
- Browser-based Office 365
- Not Supported
- Office Home & Student
- Not Supported
- Microsoft Office 2013
- Not Supported
Operating System Requirements
- Mac OS
- Not supported
- Terminal Server
- Not supported
- Windows 7
- Not supported
- Windows 10S
- Not supported
Smokeball Web App
- Supported Browser
- Google Chrome - all devices (e.g. PC, Mac, mobile apps)
Important Information
- Third-party software, legacy software and/or software add-ins may interfere with Smokeball's performance.
- We recommend Microsoft Security Essentials, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/Smokeball.
- Smokeball only supports desktop scanners that are locally connected.
Smokeball Boost
For the best experience, use Google Chrome to access Smokeball Boost on any device with the Google Chrome app/browser.
- Supported Browser
- Google Chrome - all devices (e.g. PC, Mac, mobile apps)
Smokeball Bill
For the best experience, use Google Chrome to access Smokeball Bill on any device with the Google Chrome app/browser.
- Supported Browser
- Google Chrome - all devices (e.g. PC, Mac, mobile apps)
FamilyProperty
FamilyProperty requires a broadband internet connection to function.
Corporate firewalls, ad-blockers and other third party IT components may impact the performance and function of FamilyProperty, and the remedy or management of such impacts are the responsibility of the subscriber throughout your Subscription Term.
Desktop
- Google Chrome (Windows and Mac) - Latest stable version supported.
- Google Chrome is the recommended browser for using FamilyProperty.
- Microsoft Edge - Latest stable version supported.
- Internet Explorer 11 is no longer supported.
- Doc ID 1029770643/v1
- Mozilla Firefox (all platforms) - Latest stable version supported.
- Safari (Mac) - Latest stable version supported.
Mobile
- Google Chrome(Android and iOS) - Latest stable version supported.
- Google Chrome is the recommended browser for using FamilyProperty.
- Mobile Safari (iOS) - Latest stable version supported.