Microsoft is in the process of rolling out a new Outlook experience for all Outlook users.
Can Smokeball support New Outlook?
New Outlook mainly focuses on the browser-based version of Outlook, however with limited functionality compared to Classic Outlook.
With this in mind, the New Outlook integration is only available to firms on the Smokeball Boost plan at this point in time. Microsoft needs to continue to add functionality to New Outlook to ensure we can provide the same functionality we offer now for firms on Smokeball Grow and Prosper+.
We will continue building out the New Outlook integration as Microsoft releases more functionality in New Outlook. Our eventual goal is to give Smokeball Grow and Prosper+ users the option to integrate with either New or Classic Outlook.
Frequently Asked Questions
What are the differences between the Smokeball New Outlook and Classic Outlook integrations?
The table below outlines the features available in the New Outlook and Classic Outlook integrations:
| Feature | Available in Classic Outlook? | Available in New Outlook? |
| Associate email to a matter | Yes | Yes |
| Save attachments from an email to a matter | Yes | Yes |
| Create a new email from Smokeball | Yes | No |
| Right-click on a document to send via email | Yes | No |
| Send a precedent via body text | Yes | No |
| AutoTime/Activity Tracking on email draft and review | Yes | No |
If you are using Smokeball Grow or Prosper+ and still wish to switch to New Outlook despite limited functionality, get in touch with our Support Team.
How do I switch back to Classic Outlook?
If you have enabled New Outlook, you can follow the steps mentioned in Microsoft's article to switch back to Classic Outlook and continue using Smokeball Outlook Add-in.
Does CoPilot work in Classic Outlook?
Yes, Copilot is available in Classic Outlook. You do not have to switch to New Outlook in order to access Copilot.
Does the New Outlook integration impact my calendar sync?
The New Outlook integration should not impact the calendar sync, as the settings are different.