Troubleshooting

Desktop App Troubleshooting

• What do I do if the Smokeball desktop app does not launch?
• What do I do if my matter windows do not open?
• Add Smokeball as an exception to your antivirus program
• Updating Smokeball

Outlook and Word Add-in Troubleshooting

• Issues with Word document heading numbers and formatting - February 2026
• Fix a slow and disabled Smokeball COM Add-in
• Fix emails tagging to the same matter
• Change default sender email address when starting emails from Smokeball
• Smokeball and compatibility with the new Outlook
• My Smokeball is not connecting with Microsoft Word

Automation Troubleshooting

• Revert automation mistakes using Version History

Web App Troubleshooting

• Smokeball Web App - General Troubleshooting
• Payment button and QR code does not appear on an invoice

Communicate Troubleshooting

• Communicate Client Portal troubleshooting guide
• Smokeball Communicate Client Portal - Frequently Asked Questions