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  1. Smokeball Support Hub
  2. Troubleshooting

Troubleshooting

Guides to solve common issues.

Outlook and Word Add-in Troubleshooting

  • Fix a slow and disabled Smokeball COM Add-ins
  • Fix emails tagging to the same matter
  • Change default sender email address when starting emails from Smokeball
  • My Smokeball is not connecting with Microsoft Word

Document Troubleshooting

  • Why am I unable to view my document files in my matter?

Web App Troubleshooting

  • Smokeball Web App - General Troubleshooting

Communicate Troubleshooting

  • Communicate Client Portal troubleshooting guide
  • Smokeball Communicate Client Portal - Frequently Asked Questions
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