Fix emails tagging to the same matter

If you find emails keep tagging to the same matter, it is most likely caused by the Outlook email signature having Smokeball matter properties. You will need to delete your signature and recreate it. If you intend to copy/paste the signature from another email use an untagged email. 

  1. Open Outlook and select File and then select Options.
  2. Navigate to the Mail tab and then open your Signatures menu.
  3.  Open your default outbound signature and then select the Delete button. 
  4. Copy and paste the new text into the signature area.
  5. Save the changes to your signature and then select OK.
    • If the above steps do not work, you may have to delete the entire signature and build a new signature from scratch. If you need to create a new signature, do not copy any text from an email already tagged to a matter.


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