Here are the recommended system requirements for optimal Smokeball performance. If your setup doesn't meet them, it may affect your experience. Consult an IT professional for further steps.
Smokeball Grow/Prosper+
The Smokeball native (desktop) app must be locally installed for Smokeball Grow and Prosper+ users.
Recommended System Requirements
Operating System
Windows 11 (64-bit)
32-bit Windows is not supported.
CPU Processor
3.0 GHz Intel i5 processor or equivalent
Recommended RAM
16GB
Minimum RAM
8GB
Storage
5GB of free hard disk space on the C: Drive
Software
Microsoft Office 365 for Business (locally installed on the machine)
Network
Broadband Internet Connection
Resolution
1280 x 1024 pixel, full HD display
Web browser
Google Chrome or Microsoft Edge
Antivirus
Microsoft Defender
We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of Smokeball.
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Unsupported Operating Systems
We do not recommend running Smokeball on the following systems:
| ARM/Snapdragon Processors | Unsupported - while Smokeball can run on ARM processors, features such as Print to Smokeball PDF will not work. |
| Mac OS | Unsupported |
| Terminal Server | Unsupported |
| Windows 7 | Unsupported |
| Windows 10/10S | Unsupported |
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Unsupported Office Versions
We do not recommend running Smokeball with the following Office products.
| Office Online and Browser-based Office 365 | Unsupported, unless you would like to use the New Outlook integration, which is accessed via Outlook on the web. |
| Office Home & Student | Unsupported |
| Microsoft Office 2013/2016/2019 | Unsupported |
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Unsupported Outlook Accounts
The following Microsoft Outlook email account types will not connect to Smokeball:
| Microsoft accounts hosted by GoDaddy | Unsupported |
| Non-Outlook (e.g. Gmail, Yahoo) accounts logged into Outlook | Unsupported |
| Personal Outlook, Hotmail, Live accounts | Unsupported |
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Important Information
- Third-party software, legacy software and/or software add-ins may interfere with Smokeball's performance.
- Smokeball user machines should only be running one version, copy or license of Microsoft Office. Machines running multiple copies of Office are not supported.
- We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/Smokeball.
- Smokeball only supports desktop scanners that are locally connected.
Smokeball Boost
For the best experience, use Google Chrome or Microsoft Edge to access Smokeball Boost on your device.
- Supported Browser
Google Chrome or Microsoft Edge - all devices (e.g. PC, Mac, mobile apps)
Smokeball Bill
For the best experience, use Google Chrome or Microsoft Edge to access Smokeball Bill on your device.
- Supported Browser
Google Chrome or Microsoft Edge on all devices (e.g. PC, Mac, mobile apps)
FamilyProperty
FamilyProperty requires a broadband internet connection to function.
Corporate firewalls, ad-blockers and other third party IT components may impact the performance and function of FamilyProperty, and the remedy or management of such impacts are the responsibility of the subscriber throughout your Subscription Term.
Desktop
- Google Chrome (Windows and Mac) - Latest stable version supported.
- Google Chrome is the recommended browser for using FamilyProperty.
- Microsoft Edge - Latest stable version supported.
- Internet Explorer 11 is no longer supported.
- Doc ID 1029770643/v1
- Mozilla Firefox (all platforms) - Latest stable version supported.
- Safari (Mac) - Latest stable version supported.
Mobile
- Google Chrome(Android and iOS) - Latest stable version supported.
- Google Chrome is the recommended browser for using FamilyProperty.
- Mobile Safari (iOS) - Latest stable version supported.
Smokeball Diagnostics Tool
You can also download and install the Smokeball Diagnostics Tool on your PC to scan for any compatibility issues with Smokeball.Â