If a PDF invoice doesn't contain a Pay Now button or QR code, it's likely due to one of the following reasons.
- The PDF is of a draft version of the invoice. Finalise the invoice to generate the Pay Now button or QR code.
- The setting to disable the Pay button and QR code is ticked in the Matter's Settings.
- While you can add multiple debtors to the invoice, the payment link will only appear if there is one debtor listed on the invoice.
- The matter is in a different State than the trust account that is connected to Stripe.
- For example, your firm's NSW trust account is connected to Stripe, but the matter you are sending the invoice from is a VIC matter.
- Navigate to Firm Settings > Accounts > Trust Account & CMA Settings to ensure the correct state has been selected in the trust account.
- The wrong trust account is connected to Stripe or Smokeball Payments. To check which account is connected:
- If using Stripe: Log into Stripe and navigate to Settings > External payout accounts and scheduling. The last 4 digits of the account number will be displayed there.
- If using Smokeball Payments: Select the Settings (gear) icon on the bottom-left corner of the Smokeball Web App and select Smokeball Payments. This opens the Smokeball Payments Dashboard. Then, navigate to Settings > Bank accounts.