If a PDF invoice doesn't contain a Pay Now button or QR code, it's likely due to one of the following reasons.
- The setting to disable the Pay button and QR code is ticked in the Matter's Settings.
- While you can add multiple debtors to the invoice, the payment link will only appear if there is one debtor listed on the invoice.
- The matter is in a different State than the trust account that is connected to Stripe.
- For example, your firm's NSW trust account is connected to Stripe, but the matter you are sending the invoice from is a VIC matter.
- Navigate to Firm Settings > Accounts > Trust Account & CMA Settings to ensure the correct state has been selected in the trust account.
- The wrong trust account is connected to Stripe. To check which account is connected, log into Stripe and navigate to Settings > External payout accounts and scheduling. The last 4 digits of the account number will be displayed there.