Between the 28th of April and 1st May 2025, an issue occurred where Stripe payments did not reflect in Smokeball. While the issue has since been fixed, any Stripe payments made on that date will need to be manually entered into Smokeball.
If your firm was impacted by this issue, follow the steps below for each affected payment:
- Open the relevant invoice in the Smokeball Web App.
- Select Add Payment.
- For the Payment Date, enter the date the payment was processed in Stripe.
- Double-check the Paid By and Amount fields reflect the Stripe transaction.
- Under the Type drop-down menu, select Credit Card.
- Login to Stripe and navigate to Payments. Click on the payment and copy the smokeballReference string of numbers and letters under the Metadata section.
- Paste the smokeballReference text in the Reference field of the payment in Smokeball.
- Enter a Reason and Note (if needed).
- Select Process.