Allow Intake Form respondents to complete your form using Voice

Learn how to enable Voice-Guide for your Intake Forms, allowing clients and respondents to complete forms using spoken responses instead of typing.

Enabling Voice-Guide

To enable Voice-Guide for your firm:

1. Open Smokeball Settings/Firm Settings.

   • From the Smokeball Desktop App, navigate to the Settings (gear) icon on the top-right corner of the window.

     

   • From the Smokeball Web App, navigate to the Settings (gear) icon on the bottom-right corner of the screen, then select Firm Settings.

     

2. Select Intake Forms.
3. Select the Voice-Guide tab.

4. Toggle Enable Voice-Guided Forms on.

   

Voice Fill is controlled at the firm level. Once enabled, the Use Voice option appears on every Intake Form your firm sends and no additional setup is needed per form.

How Voice-Guide works

When Voice-Guide is enabled, form respondents see a Use Voice option in the header of any Intake Form they receive.

When a form respondent opens an Intake Form on a computer or their mobile phone:

1. They select Use Voice from the form header.
2. They grant microphone permission in their browser.
3. The voice assistant reads each question aloud and listens for the response.
4. The assistant transcribes the response and enters it into the matching field, then moves to the next question.
5. The respondent can review and edit any answer before submitting the form.

Frequently asked questions

Is Voice-Guide turned on automatically?
No. A firm admin user needs to enable it under Firm Settings > Intake Forms > Voice-Guide.

Does Smokeball record or store the audio?
No. Only the transcribed text is saved into the form.

Can respondents still type if they use voice?
Yes. Respondents can stop the voice assistant at any time and continue typing. Voice and typed input work side-by-side.

What if a respondent gives a short answer or pauses?
The assistant keeps the conversation going rather than stopping. The respondent can repeat themselves or move on.

Does this affect existing Intake Forms?
No existing form data is changed. Once enabled, the Use Voice option appears on all existing and new forms automatically.