Set up a custom URL redirect after Intake Form completion

Learn how to configure your Intake Form settings to redirect users to a custom webpage after they submit an Intake Form.

This is useful if you would like form respondents to land on your firm's website, a booking page, or a tailored landing page after they have completed your form. 

Setting a default redirect for all Intake Forms

Follow the steps below to set up a specific webpage that all your Intake Forms will lead to by default.

1. Enter Smokeball Settings.

   • Select the Settings (gear) icon on the top-right corner of the Smokeball Desktop App, or;

     

   • Select the Settings (gear) icon on the bottom-left corner of the Smokeball Web App, then select Firm Settings.

     

2. Select Intake Forms from the left menu.

3. Select the Message Templates tab and navigate to Confirmation Message.

   

4. Click on Redirect to a URL, then enter/paste the URL you would like form respondents to land on after completing any of your firm's Intake Forms.

Overriding the default redirect for a specific form

You can set a redirect on an individual form, which overrides the default URL for firm-wide Intake Forms.

1. Open your list of Intake Forms.

   • On the Smokeball Desktop App, select File from the top-left corner of Smokeball, then select Intake Forms.

     

   • On the Smokeball Web App, select the Settings (gear) icon, then select Intake Forms.
     
2. Click on the Intake Form you would like to edit. The form will open in the Form Builder.

3. Select the Settings (gear) icon on the top-right corner of the Intake Form Builder, then select Message Templates.

   

4. Navigate to the Confirmation section, then select Redirect to a URL.

5. Enter or paste the URL into the Redirect URL field.

   

6. Select Save.

To revert the form behaviour back to your firm's default setting, select Revert to Firm Default, then click Save.