Communicate Overview

Communicate is Smokeball's is one of Smokeball's unique features. Communicate is the best way to securely share confidential information securely with clients. 

Communicate not only offers secure messaging and file sharing, but also helps firm communication with internal channels, matter chat, and weekly messaging via the Smokeball Bot to help you understand the profitability of your firm. On top of this, Smokeball automatically tracks the time you spend using Communicate.

This article walks through a high level overview of all the features. Review the additional articles for a deep dive into all the features of Communicate.

Communicate Features

Secure File Sharing & Messaging

Send confidential information via files or chat securely through Communicate in the desktop or the mobile application. Rather than send confidential files through normal email process, use Communicate to give yourself peace of mind that your information is secure. Learn more about Communicate File Sharing & Messaging.

Internal Messaging, Matter Conversation, and Channels

Whether everyone is working in the same office, in different locations, or you have remote staff, Communicate allows you to send direct messages to individuals or groups. You can have internal conversations on a matter or even set up individual channels for internal use.

Communicate Mobile App

Send messages and review files while on the go through Smokeball's Communicate App. You can receive notifications of messages directly to your phone so you never miss an important message. More importantly, you have a secure chat established with any client of third party. Learn more about the Communicate Mobile App.

SMS Text Messaging

Communicate can send an SMS text message directly from a conversation. This allows you to reach someone via text message even if they are not using the Communicate Mobile Application. 

Communicate SMS text messages are one-way read-only messages. They are commonly used to get urgency across to any client or third party or if you want to send a reminder via text.

Client Experience

Communicate helps you give your clients the best possible experience and a competitive edge. Clients will have the peace of mind that all conversations they have with your firm and any confidential information shared are secure. In addition, using internal chat and channels can help keep everyone in your firm on the same page and better equipped to respond to client questions.

Clients or any third party can connect to your firm on Communicate using the mobile app or on a web browser. If you are looking for a client or third-party-facing resource, send them the Client Experience article. Learn more about the Communicate Client Experience.

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