To help you to ensure that emails are allocated to matters in Smokeball, if you send an email direct from Outlook that is not connected to a matter, you can set Smokeball to prompt you to Select a Matter to allocate the email to when sending.
To Enable or Disable this feature:
- Open Smokeball Settings
- Select Outlook and Notifications from the left side menu
- Check the relevant Disabled or Enabled radio button under Force Email Allocation
If you require any assistance with this or anything else, please contact us