My Smokeball is not connecting with Word

When Smokeball cannot communicate with Word the Toolbar in Word will be missing and the below error will appear when trying to generate document in Smokeball:

To enable Smokeball Add-in for Word:

  1. In a Word document, click on the File on the top left corner
  2. Select Options 
  3. Select Add-ins
  4. Under Manage: expand the drop-down list then select COM Add-ins
  5. In the list of Add-ins available, tick box Smokeball Toolbar and click OK

  • Other troubleshooting that may be able to assist: Quick Microsoft Office Repair and Restart Smokeball Windows Services.
  • Always use Smokeball Toolbar to Save/Close the document and
  • If you are experiencing overall slowness with Word, it's a good idea to review your active Addins and disable any that you do not use. If you are unsure which ones you require, contact your office IT support for assistance.
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