RingCentral

Updated April 03, 2024 04:28

Available on Smokeball Prosper+

Smokeball integrates with RingCentral to be able to record the time spent on phone calls with Smokeball.

The RingCentral integration tool is very helpful when using AutoTime and Firm Insights to understand matter profitability.

If you have a RingCentral account, you are ready to set up the integration and track incoming and outbound calls.

If you do not have a RingCentral account, you will need to create one and subscribe to their services prior to setting up the integration in Smokeball.
You can subscribe to any RingCentral subscription to get the benefits of the Smokeball integration. Learn more about RingCentral Services.
You can get support or learn more about RingCentral's features on their Help Center.

This article will walk you through how to set up the integration and how the integration works.

How to set up RingCentral

Once you have a RingCentral account, select "Integrations" in Smokeball Settings.
- Select RingCentral, and then Authorize.

Follow the login instructions and select "Authorize."
- Once the integration has been authorized in RingCentral, you will see a confirmation message.

To finalize the setup in Smokeball, add:
- (1) Call Log Interval: this is how often (in minutes) Smokeball will look for completed calls and create tasks
- (2) Select which staff members are related to each extension and save your settings.

When calling on your mobile phone, make sure you download the RingCentral App available on the Apple or Google Store.

You can also use the desktop RingCentral app to make calls from your PC.

Download the Phone App from RingCentral and log in with your RingCentral credentials.

Once the integration is created, you will be able to click a link in Smokeball to call the client.
Note: for proper tracking, calls must be made using the RingCentral desktop application.

Once a call is completed, a task will will be completed and added to your Smokeball activity. Note: If you do not see the task right away, you may need to refresh activity or wait a few minutes for the task to appear.
- You can attach a memo or any document of the task or insert additional notes or comments on the task.

There are several rules for how RingCentral calls are saved as tasks:

1. If there is no contact with that number in Smokeball, then the task will only show the caller’s number and it will not be attached to a matter.
2. If the number is associated with a Smokeball contact, but if it is not attached to any matters, then the task will show the contact name but not attach to a matter.
3. If the number is associated with a Smokeball contact and attached to a single matter, then the task will show the contact name and become attached to the matter.
4. If the number is associated with a Smokeball contact associated with multiple matters, then the task will show the contact name and not attach to any of the matters. You will need to manually attach it to a matter.

If you receive a call that does not have an open matter, the call will be logged under the phone number. If you receive a call from a contact already in Smokeball that isn't associated with a matter, a task will also be logged.
- Note: Smokeball Contacts do not sync with RingCentral contacts.
If you download the desktop application for RingCentral, you can make VOIP calls through your PC as well. When you receive a call, a pop up will flash and your PC will give you notifications for missed calls or voicemails.

Tasks will be logged for all calls completed through the desktop RingCentral App as well.

RingCentral has a mobile application. If you make a call from the RingCentral mobile app, the call will also be logged in Smokeball.