This article contains common questions and answers about the Stripe Payments integration with Smokeball.
My Stripe credit card payment options are not appearing
Check if the invoice has more than one debtor. Currently, only one debtor can be listed on an invoice for Stripe options to appear. Otherwise, multiple parties might attempt payment. For more reasons why payment options are not appearing, refer to Payment button and QR code does not appear on invoices.
How do I check which bank account is connected to Stripe?
In Stripe, navigate to Settings > External payout accounts and scheduling. The last 4 digits of the account number will be displayed there.
Does changing the bank account in Stripe affect Smokeball?
No, the integration is between your office or trust account and Stripe.
Does closing a Stripe account affect Smokeball?
We can’t detect if a Stripe account is closed, so it will likely give you an error message.
What do I do if I need to refund a payment made through Stripe?
Log in to Stripe and issue the refund from there. This will refund money to the payer. Next, you will need to reverse the transaction in Smokeball.
Can I get a list of payments made through Stripe?
Your Stripe account will have a list of payments received on the Dashboard. You can also search for specific transactions by using the reference number generated by the payment.
Can I change whether the client or my firm pays the Stripe fee?
Yes you can for invoice payments linked to your office account. In the Smokeball Web App, navigate to Firm Settings, then select Payment Provider from the left menu. Toggle on Request Stripe fee from client for invoice payments. If this is switched on, your clients will pay the Stripe fee and you will receive the full amount of the invoice. If you switch this off, the fee will be deducted from the amount sent to you by Stripe.
For Stripe transactions linked to your trust account, the client must pay the additional fee in order for your firm to receive the full amount requested into trust.
How do I disconnect the Stripe integration?
In the Smokeball Web App, navigate to Firm Settings, then select Payment Provider from the left menu. Click Deactivate Stripe Integration to remove all bank account connections.
If you wish to disconnect individual accounts, select Disconnect Stripe Account next to the corresponding account under Linked Account Setup.