Smokeball Support will be closed on Christmas Day, Boxing Day, and New Year’s Day.
Limited support will be available between 22 December 2025 and 2 January 2026 - response times may be delayed during this period.
Smokeball Support will be closed on December 24th and 25th in observance of the Christmas holiday. We will be closed on January 1st in observance of New Year’s Day. Please email support@smokeball.com with any questions. Thank you!
Smokeball Support will be available every day except the holidays, Christmas Day, Boxing Day, and New Year’s Day.
Response times may be slower than usual with limited team members between 22 December 2025 and 2 January 2026.
We will be enjoying the Festive season and trust you will be too!
Two Factor Authentication (2FA) is required in order to log in to your Smokeball account. Learn how to set up 2FA.
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Training ResourcesTraining Webinars, Smokeball Academy and Book a Training Session.
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Managing MattersManage leads, daily activities, documents, emails & events.
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ArchieLearn how to use Archie, your Smokeball AI Matter Assistant.
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Client PortalSecure client chat, SMS & file sharing from anywhere.
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Billing and Client AccountsResources to help you navigate your billing needs, and client account records.
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Forms & AutomationResources on managing your forms, precedents and letterhead containers.
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Reporting & Firm InsightsDashboards & reports to keep you & your firm on track.
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Practice Area GuidesBest Practice guides based on the Practice Area
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IntegrationsConnect tools to Smokeball.
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Users & SettingsManage users and configure Smokeball.
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TroubleshootingGuides to solve common issues.
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Training ResourcesTraining Webinars, Smokeball Academy and Book a Training Session.
-
Managing MattersManage leads, daily activities, documents, emails & events.
-
ArchieLearn how to use Archie, your Smokeball AI Matter Assistant.
-
Client PortalSecure client chat, SMS & file sharing from anywhere.
-
Billing and Client AccountsResources to help you navigate your billing needs, and client account records.
-
Forms & AutomationResources on managing your forms, precedents and letterhead containers.
-
Reporting & Firm InsightsDashboards & reports to keep you & your firm on track.
-
IntegrationsConnect tools to Smokeball.
-
Users & SettingsManage users and configure Smokeball.
-
TroubleshootingGuides to solve common issues.
Practice Area Centre
Matters, forms, precedents and guides for your jurisdiction and specialisation.