Troubleshooting

Desktop App Troubleshooting

• Troubleshooting issues with opening the matter window
• Troubleshooting the 'User does not exist' error
• Smokeball desktop troubleshooting guide
• Adding Smokeball as an exception to your antivirus
• Resolving issues with Smokeball using large amounts of disk space
• Resolve Error GE001 in Smokeball
• See all 8 articles

Outlook and Word Add-in Troubleshooting

• Office Add-in troubleshooting guide
• Fixing errors with the Smokeball Outlook Add-in
• Smokeball and compatibility with New Outlook
• My Smokeball is not connecting with Microsoft Word

Automation Troubleshooting

• Fixing incorrect Firm Details on documents and letterheads
• Revert automation mistakes using Version History

Web App Troubleshooting

• Missing payments made via Stripe between 28 April - 1 May 2025
• Payment button and QR code does not appear on invoices
• Smokeball Web App troubleshooting guide

Communicate Troubleshooting

• Client Portal troubleshooting guide
• Smokeball Communicate Client Portal - Frequently Asked Questions