If a PDF invoice doesn't contain a Pay Now button or QR code, it's likely due to one of the following reasons:
- The setting to disable the Pay button and QR code is enabled in the Edit Matter settings.
- While you can add multiple debtors to the invoice, the payment link will only appear if there is one debtor listed on the invoice.
- The matter is in a different State than the trust account that is connected to your credit card processor (Smokeball Payments or LawPay).
- For example, your firm's IL trust account is connected to LawPay, but the matter you are sending the invoice from is an IN matter.
- Navigate to Firm Settings > Accounts > Trust Account Settings to ensure the correct state has been selected in the trust account.
- The wrong trust account is connected to your credit card processor. To check which account is connected, log into Stripe and navigate to Firm Settings > Payment Provider. You can then review trust account assignments under the Credit Card Payments section.
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