If you have a separate financial agreement with one of your clients in regards to payment of invoices, you can disable the Pay button and QR code on all of their invoices to prevent confusion.
Turning off Pay Now and QR codes for a matter will also remove them from emails (such as the invoice email) and the eInvoice portal for that matter.
To access the setting:
- Open a matter in Smokeball, select Edit Matter, and then select Billing Fees and Rates.
- Scroll down to the Invoice Settings heading and then de-select Include payment buttons and QR codes on invoices and emails/messages.
The Pay Now link and QR code do not appear on the invoice.
If the Pay Now link and QR code do not appear on the invoice in the first place, refer to our troubleshooting guide for assistance.