About Smokeball Two-factor Authentication (2FA)

Two-factor authentication (2FA), also known as multi-factor authentication (MFA), is a security mechanism that requires two or more forms of identification to access an account. This is different from traditional authentication, which only requires a password.

Why should I set up 2FA?

2FA adds extra security by requiring a second form of authentication that only you, the account owner, possess, such as a mobile device. This means that even if someone knows your password, they won't be able to access your account without it. It's a more secure method of protecting your account from unauthorized access.

How does 2FA in Smokeball work?

After entering your password, the Smokeball will prompt you for a code generated by an authenticator app on your mobile device. The authenticator app frequently generates a new code. To log in to Smokeball, enter the current code from the authenticator app.

Learn how to set up 2FA in Smokeball.

Can I turn off 2FA?

You can turn off 2FA if you have not integrated Xero with Smokeball. However, we don't recommend it, as it provides an additional layer of security that can help protect your account.

What should I do if I have lost or damaged my 2FA device?

If you lose or break the device you set up 2FA on, contact our Support Team to disable 2FA on your account. This is to prevent unauthorized access to your account if someone else finds your lost or stolen phone. Once 2FA is disabled, you can set it up again on a new device.

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