You can issue refunds through Smokeball Payments. To do so:
- Navigate to the Accounts view.
- Select Payments.
- Open the transaction you need to refund.
- Select the Refund button.
A refund request will be sent to the payment processor. Refunds typically take 5 business days to process.
Important note: Requesting a refund is not the same as reversing or deleting a transaction in Smokeball. Refer to this article if you need to reverse or delete a transaction.