Request a refund through Smokeball Payments

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You can issue refunds through Smokeball Payments. To do so:

  1. Navigate to the Accounts view.
  2. Select Payments.
  3. Open the transaction you need to refund.
  4. Select the Refund button. 

A refund request will be sent to the payment processor. Refunds typically take 5 business days to process.

Important note: Requesting a refund is not the same as reversing or deleting a transaction in Smokeball. Refer to this article if you need to reverse or delete a transaction. 

 

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