Cancel a payment plan in the Smokeball Payments portal

As of July 1, 2025, you will need to create and manage payment plans through the Smokeball web app instead of the Smokeball Payments portal

We recommend canceling your payment plans in the portal and re-creating them in the web app before this deadline. This article will walk you through the necessary steps and connect you with a resource for creating a payment plan in the web app.

While in the payments portal:

  1. Navigate to Payment Plans.
  2. Select the Cancel link.
  3. Select the red Cancel plan button when prompted.
  4. The plan will now show a Canceled indicator.

Once the payment plan is canceled, you can then re-create it in the web app

 

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