Lex Reception Integration

LEX Reception is a 24/7 legal receptionist service built exclusively for law firms. With the LEX Reception integration, every call handled by a LEX receptionist is automatically logged in Smokeball - capturing new contacts, creating tasks, and keeping your firm's records up to date without any manual data entry.

Before You Begin

To set up this integration, you will need:

• A LEX Reception account
• An active Smokeball account

If you do not yet have a LEX Reception account, visit lexreception.com to learn more about their legal reception service.

How to Set Up the LEX Reception Integration

Follow the steps below to connect LEX Reception with Smokeball.

Step 1: Open the Integrations panel in LEX Reception

From inside your LEX Reception account, navigate to the Integrations section. Search for "Smokeball" and click on the Smokeball integration card to open it.

Step 2: Connect the Smokeball integration

In the Smokeball integration details window, click the Connect button on the left side of the screen.

Step 3: Set up the trigger

You will be prompted to set up a trigger. When you see the option to connect Call Intake, click Continue to proceed.

Step 4: Connect your Smokeball account

Click + Connect to link your Smokeball account. A Smokeball login window will appear - enter your Smokeball username and password, then click Login.

Step 5: Grant access and select Contact as the target

Smokeball will ask you to grant access to complete the integration. Click Grant Access to proceed. You will then be returned to the Setup Target screen - select Contact and click Continue.

Step 6: Map your data fields

Define how information from LEX Reception will be mapped to fields in Smokeball. This ensures that caller details, call notes, and contact data are correctly captured each time a call is completed.

Step 7: Test the integration (optional)

You have the option to run a test to confirm the integration is working as expected. You may also skip this step and proceed directly to finishing setup.

Step 8: Complete setup

Your Smokeball integration is now configured. Click Finish to finalise the process. LEX Reception will now automatically send call data to Smokeball after every completed call.

How the Integration Works

Once the integration is active, all call data is automatically synced from LEX Reception to Smokeball - no manual transfers required. Here is what to expect:

New Contacts

New callers will be added to Smokeball as a Lead – General. You can update the lead type at any time after the contact has been created.

Each new contact entry will include:

• The caller's name, phone number, and email address
• The date and time of the call
• Call duration and a summary of the conversation

Existing Contacts

When a call comes in from a contact already in Smokeball, a phone message task is created that includes:

• The caller's information
• The date, time, and duration of the call
• A call summary and who the message is for

Automatic Sync

All data sent from LEX Reception to Smokeball is synced automatically. As soon as a LEX receptionist completes a call, the information is pushed to Smokeball as a lead or phone message — no action is required on your part.

About LEX Reception

LEX Reception provides law firms with professional, round-the-clock legal receptionist services. Their team of receptionists answers calls, qualifies leads, and captures detailed intake information - freeing your team to focus on legal work. Every call is handled by a real person, never bots or AI.

To learn more or set up a LEX Reception account, visit lexreception.com.