Anytime AI users have three ways to get help: self-serve tutorials in the Academy, email support, and a dedicated Customer Success Manager assigned to every account.
1. Anytime AI Academy
The Academy is a library of on-demand tutorials built into the platform. It covers core workflows such as deposition summaries and analysis, conducting legal research, using the Knowledge Database, discovery responses for personal injury cases, nursing home medical chronology analysis, and practical prompting guidance.
Access the Academy here: https://enterprise.anytimeai.ai/academy/
New tutorials are added regularly, and the search bar at the top lets users find content by topic.
The Academy tab inside the Anytime AI platform.
2. Email Support
For questions, issues, or feature requests, email support@anytime-ai.com. Our team replies within a few hours.
To help us resolve things faster, please include:
- The firm name and the user account involved
- The case or document the question relates to
- A short description of what was expected and what happened instead
- A screenshot, if the issue is visible on screen
3. Your Customer Success Manager
Every account is assigned a dedicated Customer Success Manager (CSM) who serves as the primary point of contact for the client. Clients can call their CSM directly to get questions answered.
Clients can also ask their CSM to schedule a call for training. We offer unlimited training sessions, so teams can request sessions as often as they need, whether that is onboarding a new hire, refreshing the team on a workflow, or walking through a new feature.
Quick Reference
- Tutorials: https://enterprise.anytimeai.ai/academy/
- Email support: support@anytime-ai.com (reply within a few hours)
- Your CSM: primary point of contact, available by phone, and can schedule unlimited training sessions