Learn how to connect Hona to Smokeball.
Hona is a client communication platform that educates and keeps legal clients informed about their legal matters.
Upon completing an action in Smokeball, such as updating a matter stage* or completing a task, Hona can automatically send clients updates about their matter.
The Hona and Smokeball integration offers the following features:
- Automated mass SMS and/or email communication to clients after certain actions are completed in Smokeball
- Reputation management and NPS surveys
*Matter Stages are only available for Smokeball Prosper+ plans.
Learn more about Hona on their website or email sales@hona.com.
A note on support scope
Smokeball integrates with this third-party solution but does not develop or manage it. Our support team can assist with issues related to the integration not functioning correctly within Smokeball (e.g., it's not appearing or working as expected). Questions about the tool's functionality, features, or capabilities should be directed to Hona (https://www.hona.com/).
Connecting Hona to Smokeball
Hona is intended to supplement your client's experience and give clients a way to interact with your firm, similarly to how they interact with other businesses on a day-to-day basis.
Once your Hona account is set up, refer to Hona's Getting Started guides to start customising your settings.
Getting support for the Hona integration
For further assistance with setting up Hona to work with Smokeball, refer to Hona's support articles or email support@hona.com.