Smokeball Grow and Prosper+ Releases September 2026

View all new features and refinements to Smokeball Grow and Prosper+ for this month.

30th September 2026

For the Debt Recovery (VIC) matter type, the Interest Rate/Cash Rate has been updated to 4.60% effective as of 30th September 2026.

29th September 2026

Version 10.1 of the Smokeball Desktop App is gradually rolling out to all users. If you are not receiving a prompt to update, log out and back in to the Desktop App.

Version 10.1 contains the following new features and refinements:

Improved Matter Permissions

We have updated the Permissions section within matters in the Smokeball Desktop App and introduced a way to configure Matter Permissions in the Smokeball Web App. 

Changes made in the Desktop App will also apply to the Web App, and vice versa.

Changes to Matter Permissions in the Smokeball Desktop App

The Matter Settings > Permissions tab now displays a list of staff and a Select all option by default, instead of splitting these options.

In addition, you can now Restrict users created after today from accessing this matter. Check this option to prevent new staff from being able to access this matter by default.

New Matter Permissions Setting in the Smokeball Web App

You can now set Matter Permissions from within the Smokeball Web App, by selecting Manage access in the top-right corner of the matter.

You can set up the permissions on this matter in one of two ways:

• Open: Everyone in your firm can access this matter.

  

• Restricted: No one in your firm can access this matter, except for users you have selected.

  

Refer to the expected behaviour of each configuration below:

• Open with Restrict users created after today.. toggled Off: This means all users (existing and future) can access the matter.

  

• Open with Restrict users created after today.. toggled On: This means all existing users can access the matter. Users added to your firm after this date cannot access the matter by default.

  

• Restricted with Restrict users created after today.. toggled Off: This means the following users can access the matter:
  • Staff with roles on the matter (e.g. Supervisor, Attorney Responsible, Attorney Assisting) and;
  • Any users selected from the Staff with access drop-down menu, and;
  • Users added to your firm after today.

  • Choose this configuration if you would like to restrict some existing staff from accessing the matter.

    

• Restricted with Restrict users created after today.. toggled On: This means the following users can access the matter:
  • Staff with roles on the matter (e.g. Supervisor, Attorney Responsible, Attorney Assisting) and;

  • Any users selected from the Staff with access drop-down menu.

    

Record AML Risk Assessments at matter-level

You can now keep a record of AML/KYC risk assessments on a matter, instead of solely in a contact card. 

Under AML/CTF (Tranche 2) regulations, compliance and KYC obligations apply on a transaction-by-transaction basis for each designated service rather than to the client as a single entity. 

Providing matter-level designations, audit trails, and reporting ensures your law firm can maintain statutory compliance and preserve accurate historical due diligence records for every matter.

To complete a Risk Assessment on a matter:

1. Open a matter in the Smokeball Desktop App.

2. Double-click on the Info line under Matter Details.

   

3. Select the AML/CTF tab.
4. Next to Designated service(s)?, select Yes or No. 

   • If you select Yes, complete the additional fields in the window, then select OK to save.

     • The Matter Risk Assessment field captures the risk profile of the transaction/matter and should remain static for historical accounting purposes.
     • The Matter Due Diligence Date should be when the AML activities have been completed (in the future, this field will sync with InfoTrack when you click Onboard in the Compliance Centre).
     • The Matter Source of Funds and related fields capture where the money the client is using to pay for these designated service(s) is originating from.
     • Enter any additional notes in the AML Details field.

     

   • If you select No, the additional fields in the window will be disabled and the Matter Risk Assessment changes to Not Applicable. Select OK to save.

     

In addition, a new Risk Assessment column can now be selected from the Matter List when right-clicking the headings.

Contact-level AML display changes

The Risk Assessment pill for the Client in a matter now lives in the Contact Details widget on the right-hand panel.

"Email as PDF" option for attachments when using New Outlook

If your firm is using New Outlook, right-clicking on one or more Word documents in the Documents List of a matter will now allow you to send these documents as PDF/s.

Note: The PDF is not saved back to the matter - it only exists as an attachment to the email.

22nd September 2026

The Body Corporate Levy Recovery (QLD) matter type has been amended with the ability to act for the Creditor (Body Corporate) or the Debtor (Lot owner).

17th September 2026

Smokeball Intake has been updated:

• When sharing the QR code or link to a Web Enquiry form, a message reminding you to publish the form first before sharing will now appear if the form has unpublished changes.

  

• Fixed an issue with forms appearing blank if it included a field or group label with formatting but no text.
• Fixed files going missing from the matter when a file was removed part-way through uploading on a form.
• Fixed web enquiry submissions erroring when a company group was left blank but the company staff details were filled in. 
• Fixed an issue with mapped field options not loading on Divorce forms.

Smokeball Messages has been updated with the following bug fixes:

• Fixed a "Cannot connect to messages" error upon opening Messages.
• Fixed new messages not appearing in the Global Messages tab. The message would show against the matter but not globally, as an intermittent issue most likely to occur as the Smokeball Desktop app starts up.
• Fixed an issue with a new conversation not reliably opening after creation.
• Fixed sending or sharing files triggering an unread counter on the sender's own conversation.
• Fixed the unread counter staying on the Messages tab in both matter and firm view after an unread conversation was archived by another staff member. Archiving now clears the counter.

16th September 2026

The following update have been made to the Smokeball Precedent Library:

• The Appointment of Enduring Guardian form located in Court & Authority Forms > NSW Forms > Estate Planning Forms has been updated with the most recent version. 

The following updates have been made to Estate Planning (NSW):

• In the Will POA and Enduring Guardianship (NSW) matter type, the Enduring Guardianship tab now contains a section on Decisions and Limits on Authority - Restrictive Practice.
• In the Enduring Guardianship (NSW) matter type, the Guardianship Details layout now contains a section on Decisions and Limits on Authority - Restrictive Practice.

14th September 2026

The By-Laws (QLD) and Strata Advice (QLD) matter types have been updated with the following change:

• The Body Corporate Manager contact card now sits under Body Corporate, rather than appearing as a separate card.
  • For new matters, you will see and use the contact card under Body Corporate.
  • For existing matters, the old separate contact card may still appear. This is expected behaviour and is not an error. You can add the same contact under the new Body Corporate Manager card and then delete the old duplicate card.

4th September 2026

The Smokeball Web App has been updated with the following refinements:

• Controlled Money Account (CMA) payments now offer the same payment types as Trust Payments - Bank Cheque, Bank Transfer, Direct Debit and Trust Cheque. 

  • Selecting Bank Transfer allows you to further select a Transfer Type option (Direct Deposit or BPAY).

    

  • Selecting Direct Deposit exposes the Account Name and Account Number fields.

    

• When raising an invoice adjustment, you can now credit or write off the card surcharge. A new Surcharge section (pre-GST total, credit amount, GST, GST credit and write-off) will flow through to the Balance Due and to the Invoice and Adjustment Note PDFs.
• Fixed a bug where the Matter Invoice Title, Subtitle and Notes were reverting to None on the Invoice Settings tab after leaving and re-entering Edit Matter, when those fields use the invoice template's defaults.

The Messages/Client Portal feature has been updated with the following:

• Fixed a bug where unread notifications were not clearing when a client deleted their message before it was read. The unread counter now disappears when the message is deleted.
• Fixed a delay in sent messages appearing in the conversation. Messages now show immediately on send, and are rolled back if the send fails.
• Fixed a bug where a newly created conversation was not appearing for participants until the page was refreshed.

Smokeball Intake has been updated with the following:

• When a form respondent enters payment information in a Payment component, the Submit and process payment button no longer appears. Instead, a message is now shown at the bottom of the component that "Payment will be processed upon submission of this form". 
• Fixed a bug where the formatting toolbar was hidden in the Message Templates editor when the message content is too long.
• Fixed a bug where message templates were not pulling through the First Name and Last Name values.

3rd September 2026

Archie has been updated with the following refinements and bug fixes:

• ChatGPT 5.5 is now available again after fixing some bugs in the backend.
• Archie now answers from live matter data, instead of cached data up to 6 hours old.
• When creating a task, memo or event in Archie, you can now ask Archie about them in the same conversation.
• You can now link prompts in the Prompt Library to Lead Types.
• Archie no longer silently skips photos and screenshots on a matter.
• Fixed a bug where drafts returned [PLACEHOLDER: address] instead of the firm's own address.
• Fixed a bug where the "Most recent email" was not returning the newest email.
• Fixed a bug where matter chat failed if a firm record could not be found.
• Fixed a bug where agent-mode templates were reporting "No emails found" on matters with emails.
• Fixed a bug where Archie was suggesting chasing payment on voided or deleted invoices.