Reset your Password

There are 3 ways that you can access the Reset your password link in Smokeball:

1. Forgot your Password on the login screen
2. Reset your Password when logged into the Smokeball Desktop App
3. Go directly to our Reset Password page

Reset your Password from the Smokeball login page

If you are trying to log in and have forgotten your Password, click on Forgot your password/Forgot Password?.

2. Proceed to reset your password.

Reset your Password when logged into the Smokeball Desktop App

If you are already logged into Smokeball, however, you have not got a record of your Password (or would like to update/ change this):

1. Select File from the top-left corner of the Smokeball Desktop App.

2. Select Reset Password.

   

3. Proceed to reset your password.

Navigating the Reset Password page

Once you are on the Reset Password page:

1. Enter your email (Note: this needs to be the email you use to log in).

   

2. Select Submit.
3. You will receive a 6-digit code delivered to your email or the mobile number you have registered for 2FA recovery. 

4. Enter the 6-digit code into the Verification code section of the Reset Password page.
   Email verification

   

   SMS verification
   

5. Enter your new password and again to confirm it.
6. (Optional) Tick Sign me out from all devices. We recommend doing this if you are resetting your password because your login details have been compromised.
7. Select Reset.
8. If not already logged in, you can now proceed to the login screen.