There are 3 ways that you can access the Reset your password link in Smokeball:
3. Go directly to our Reset Password page
Once you have opened the Reset password link, you can use this guide to complete this process, Following the reset password links.
Important Note
Ensure you have downloaded the correct region for Smokeball. The Smokeball region you should be using is for Smokeball Australia. Download the client from our download page.
Forgot your Password
If you are trying to log in and have forgotten your Password:
1. Click on Forgot your password
2. Proceed to reset your password (Below)
Reset your Password
If you are already logged into Smokeball, however, you have not got a record of your Password (or would like to update/ change this), simply:
1. Go to the Smokeball Main page
2. Click on File
3. Select "Reset your Password"
4. Proceed to reset your password (below)
Following the reset password links
Once you are on the Forgot Your Password page:
1. Enter your email (Note: this needs to be the email you use to log in)
2. Select Submit
3. Open your email inbox and you will see an email called "Smokeball password reset"
4. Click on the Reset password link in the body of the email
5. Enter your new password
5. Click save
6. If not already logged in, you can now proceed to the log-in screen.