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  1. Smokeball Support Hub
  2. Users & Settings

Users & Settings

Manage users and configure Smokeball.

Smokeball Settings

  • Resolving issues with Smokeball using large amounts of disk space
  • Import and export matter stages
  • How to enter box, customer and licence numbers in Smokeball
  • How to add a lead intake form to your website
  • How to access Smokeball Settings
  • Export Smokeball data
  • See all 17 articles

Manage Users

  • Managing staff and user permissions
  • How to switch users
  • Disable access for users or former staff
  • Set up two-factor authentication
  • Reset your Password

Navigating Smokeball

  • Basic Navigation
  • How to navigate the Smokeball Dashboard
  • How to search in Smokeball
  • How to use the Smokeball Mobile App
  • Access Smokeball on your iPad
  • How to customise your home screen
  • See all 9 articles

Troubleshooting

  • How to resolve Error GE001 in Smokeball
  • My Smokeball is not connecting with Microsoft Word
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Need more help?
Contact us for personalized support and troubleshooting.
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Get remote assistance
Enter your 6-digit code:
Call us on 1300 33 55 53

Monday - Friday
8:30 am - 5:30 pm
(excluding public holidays)

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