Connect Smokeball to Intertidal Tech, AI voice agents that answer inbound calls and respond to web leads for law firms, then write qualified leads and booked consultations back into Smokeball.
Integration overview
Intertidal Tech provides AI voice agents built for law firms. They handle inbound and outbound calls around the clock: qualifying callers, answering common questions about the firm, and booking consultations straight onto the calendar. Outbound calls trigger automatically when someone submits a lead form, so a new enquiry gets a call back in under a minute without anyone lifting a finger.
The agents are configured per firm and run across practice areas including family law, estate planning and probate, personal injury, and immigration.
Before you start
- An active Smokeball subscription on Bill, Boost, Grow, or Prosper+
- An Intertidal Tech agreement in place
- A Smokeball user account for the connection. The integration inherits that user's permissions, so use an account with access to the matters and calendars the agents should reach
Getting Intertidal Tech voice agents
Email: kevin@intertidaltech.com
Website: intertidaltech.com
Connect Smokeball to Intertidal Tech
- In Smokeball, go to Settings.
- Select the Integrations tab.
- Click Connect Smokeball.
- Sign in with the Smokeball account you want the integration to use.
- Confirm the connection shows as active.
[Screenshot of the Connect Smokeball button]
If the connection does not appear after signing in, refresh the Integrations tab before trying again.
What the integration reads and writes
Reads: your practice areas, attorneys, business hours, and calendar availability, so the agent answers accurately and never offers a time you cannot make.
Writes:
- New contacts for callers who do not already exist in Smokeball
- Matters for qualified new enquiries
- Calendar appointments for booked consultations, against the right matter
Does not touch: case files or documents. The agents do not give legal advice, and do not speak to opposing counsel or third parties beyond identifying and routing the call.
How it works
Inbound calls
When someone calls your firm, the agent qualifies the caller against your criteria, answers common questions, routes existing clients and other callers to the right place, and books consultations directly onto your calendar.
Outbound calls
When someone submits a lead form on your website, the agent calls back within 30 seconds, qualifies them, gathers case details, and books the consultation. It makes up to three attempts, with SMS and email follow-up if nobody answers.
Scheduling
An AI scheduling assistant is included with both agents. It reads your real availability before offering a time, respects consultation lengths and buffers, and texts the attorney before transferring a live call.
Qualified leads and booked appointments sync back to Smokeball as contacts, matters, and calendar events. Call activity, booking rates, and lead quality are visible in the Intertidal Tech dashboard.
Disconnecting
To disconnect, go to Settings, then Integrations, and remove the Intertidal Tech connection. The agents stop writing to Smokeball immediately. Records already written stay in Smokeball.
Contact Intertidal Tech before disconnecting if agents are live. Otherwise, calls continue to be answered without anything being written back.
Getting support
For anything related to the Intertidal Tech integration, contact Intertidal Tech rather than Smokeball support.
Email: support@intertidaltech.com
Website: intertidaltech.com
Urgent issues are prioritized and addressed within 8 business hours. Minor changes within 48 hours.
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