Communicate is Smokeball's is one of Smokeball's unique features. Communicate is the best way to securely share confidential information securely with clients.
Communicate not only offers secure messaging and file sharing, but also helps firm communication with internal channels, matter chat, and weekly messaging via the Smokeball Bot to help you understand the profitability of your firm. On top of this, Smokeball automatically tracks the time you spend using Communicate.
This article walks through a high level overview of all the features. Review the additional articles for a deep dive into all the features of Communicate.
|Secure File Sharing & Messaging||
Send confidential information via files or chat securely through Communicate in the desktop or the mobile application. Rather than send confidential files through normal email process, use Communicate to give yourself peace of mind that your information is secure. Learn more about Communicate File Sharing & Messaging.
|Internal Messaging, Matter Conversation, and Channels||
Whether every one is working in the same office, different locations, or you have remote staff, Communicate allows you to send direct messages to individual or groups. You can have internal conversations on a matter or even set up individual channels for internal use. Learn more about internal messaging, matter conversation, and channels.
|Communicate Mobile App||
Send messages and review files while on the go through Smokeball's Communicate App. You can receive notifications of messages directly to your phone so you never miss an important message. More importantly, you have a secure chat established with any client of third party. Learn more about the Communicate Mobile App.
|SMS Text Messaging||
Communicate can send an SMS text message directly from a conversation. This allows for you to reach someone via text message even if they are not using the Communicate Mobile Application.
Communicate SMS text messages are one-way read only messages. They are commonly used to get urgency across to any client or third party or if you want to send a reminder via text. Learn more about sending Communicate SMS Text Messages.
Smokeball's Communicate Bot will send you various messages to help you navigate the business side or day to day firm operations. Whether creating reminders to review or respond to important Communicate messages or sending you high level profitability information, Smokeball wants to help you with the business side of running a law firm so you can spend more time practicing law and servicing clients. Learn more about the Smokeball Bot.
Communicate helps you give your clients the best possible experience and a competitive edge. Clients will have the peace of mind that all conversations they have with your firm and any confidential information shared is secure. In addition, using internal chat and channels can help keep everyone in your firm on the same page and better equipped to respond to client questions.
Clients or any third party can connect to your firm on Communicate using the mobile app or on a web browser. If you are looking for a client or third party facing resource, send them the Client Experience article. Learn more about the Communicate Client Experience.
When new messages are sent, an email notification will be sent. However, if you're communicating 'live' with your client and they are still in their browser or mobile app, they won't get an email. An email is only sent when a message is unread for a period of 10 minutes.