Request a Trust Deposit from your client

Available on Smokeball Bill, Boost and the Grow and Prosper+ Web App

Learn how to send a request to your client to add funds to their trust account. Trust deposit requests allow your client to make a deposit via credit card at their own convenience. 

Before you begin

Ensure that your firm has set up Stripe credit card payments. Your client will make their trust deposit payment through a secure payment portal powered by Stripe.

Set up your deposit request email template

To give your clients peace of mind, we recommend that you customise the email sent when you start making credit card deposit requests. 

Note: This email template applies to all matters.

  1. Open the Smokeball Web App and select the Settings icon, then select Firm Settings.
    Firm Settings.png
  2. Select Email Templates from the left menu, then select Deposit Requests
  3. Make your desired changes to the Email Subject and Email Body, using the placeholder drop-down menus to insert dynamic information such as debtor name and amount requested.
  4. Select Send a copy of the email to the user if you wish to do so.
  5. Select Save.

Send a credit card deposit request

Once you have customised your deposit request email template, you are ready to initiate requests.

  1. Open the relevant matter in the Smokeball Web App.
  2. Select the Transactions tab, then select Credit Card Deposit Request.
  3. Select the trust account to be used and enter the amount to request from the client. You can also review the email that will be sent to the client and make changes to it if necessary.
  4. Enter a reason in the reason field to be displayed in the trust receipt and trust ledger, then select Send Now.
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