This article will show you how to: 

Creating a new Citizenship Matter

To create a new 'Citizenship' matter, follow the steps below.

  1. Select Immigration > Citizenship > Next 
  2. Enter the Applicant's details. Ensure that you click on the Advanced view and enter the Additional Details, including General Details, Birth Details, Citizenship and Nationality Details and Passport Details.

Enter the Application Details

Next, enter the Citizenship Application Details, including Citizenship Application Lodged and Granted dates as applicable, and any Parents or Children to be automated in the Citizenship Application. 

You should also enter the details for all other relevant contact cards on your matter, such as the Department of Home Affairs.

Change a General matter to a Citizenship matter

To change an existing General matter to a Citizenship matter, Double-Click on 'Matter Type', enter the Reason For Change, select change, select Citizenship, then press OK

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